Topics

Bus Booking

    General

      What type of buses can I book a ticket for?

      You can book a ticket for any bus which you want depending on the choice and availability of those buses on the booking hour.

      What are the specifications of buses you have?

      We have different kinds of bus specification ranging from luxury type of buses, semi luxury and ordinary. Most buses have 3*2 seating arrangement, 2*2 seating for semi luxury 2*1 seating for luxury buses. Most semi luxury and luxury buses have AC and charging system.

      Does OTAPP operate these buses?

      OTAPP does not operate any of the buses. We are merely a platform to facilitate bus ticket bookings. The buses are operated by various bus owners and operators with whom we have an alliance.

    Registration Information

      Do I need to register on OTAPP to book a bus ticket?

      Registering on OTAPP is not necessary to book a bus ticket. You can book a bus ticket as a guest or registered member.

      What are the benefits of registering on OTAPP?

      As a registered member of OTAPP, you will be entitled to savings and benefits on our various travel products including airfares, hotel reservations and holiday packages.

    Booking Information

      How can I book a bus ticket?

      You can book a bus ticket online on our application that is in a Google Play Store or through our website www.otapp.net or meet with a customer care representative at any of the bus operator’s offices across the country to make a booking. To know the operator’s office closest to you, click here .

      Can I book a return bus ticket?

      Yes, you can book a return bus ticket but you will need to make separate bookings for each bus sector. For example, to book a Dar Es Salaam-Arusha-Dar Es Salaam bus ticket, you will need to make two transactions. One for Dar Es Salaam-Arusha and the second for Arusha-Dar Es Salaam.

      I don't have internet access. Can I still book a bus ticket?

      Yes you can book a bus ticket by walking into any one of bus operator’s retail offices of the bus you want across the country and meet with a customer care representative to make a booking.

      How will I receive my bus ticket?

      All bus tickets booked through OTAPP are e-tickets. You can take a print out at the time of booking if you did your booking at the agent’s office. The same will also be sent to your email account. And if you booked through our App, then the ticket will be sent to your email and OTAPP will send you a ticket number that you might use to get a physical ticket (if needed) while boarding the bus. You will be required to take a printout/sms/ email of the ticket and present it at the time of boarding the bus.

      Can I reserve my seat on the bus when booking my bus ticket?

      Yes, OTAPP enables you to choose your own seat from the bus seat map based on your own preference.

      How do I know the seating plan in a bus?

      Seating plans on the bus follow a standard wherein 2*1 means that the bus has 2 seats on one side and 1 on the other side of the aisle; 2*2 means that the bus has 2 seats on one side and 2 on the other side of the aisle; 2*3 means that the bus has 2 seats on one side and 3 on the other side of the aisle.

    Ticket Information

      Can I board the bus without a printout of my e-ticket?

      Yes, you can board a bus without a printout of your e/o-ticket and instead you can go to the bus you booked and show the conductor or bus operator your e-ticket that OTAPP has sent you through email or show the conductor or bus operator the SMS text that OTAPP has sent you and the other way is by having the exact details that you entered when booking the ticket.

      Do I need to present any identification while boarding the bus?

      For a national transit, You do not need to present any identification while boarding the bus. And for those of international transit when boarding a bus (ID’s like Passports and National ID)

    Payment Information

      How can I pay for my bus ticket?

      If you purchase your bus ticket online, you can make your payment using a credit card (VISA and MASTERCARD), debit card, mobile payments like M-Pesa for Vodacom users, Tigopesa for tiGO users and also Airtel Money for airtel users and for internet enabled online bank account. If you purchase your bus ticket offline, additional payment options is cash.

      Can I pay for someone else's bus ticket?

      Yes, you can pay for someone else's bus ticket. It is not necessary that the person paying for the bus ticket needs to be the passenger.

    Boarding Information

      Where do I board my bus from?

      You can board your bus from various "boarding points" mentioned on your ticket. For more information on "boarding points", you can contact the specific bus operator on the details mentioned on your ticket.

    Cancellation Information

      Can I cancel my bus ticket?

      You can cancel your bus ticket. To do so, you will need to call our customer care center at +255 677 555 999 or +255 624 056 562. You can also send an email request at info@otapp.net

      Is there a cancellation fee?

      A cancellation fee will be levied on every bus ticket cancelled. The cancellation fee varies by bus operator as well as the time before departure a ticket is cancelled. The cancellation policy applicable on your booking is printed on your e-ticket. Please refer to your e-ticket for the same.

      As a general guide, the cancellation penalty applicable is:

      - Cancellation more than 24 hours before travel - 25% of the fare

      - Cancellation within 12 to 24 hours before travel - No refund in some cases, for others 75% of the fare

      - Cancellation within 12 hours before travel - No refund

      There are certain exceptions to this policy. Some bus operators do not allow cancellations and hence no refund is possible in such cases. Such exceptions to the cancellation policy, as may be applicable to your booking are listed on your e-ticket.

      I have purchased 6 bus tickets but would like to cancel 2 bus tickets. Can I do that?

      Yes, you can cancel your bus tickets. However, partial bus tickets under one booking cannot be cancelled. You will need to cancel all the bus tickets under your booking and make a new booking for the bus tickets you require.

    Refund Information

      How and when will my refund be processed on a cancelled bus ticket?

      Your refund will be processed within 7 business days from the date of your cancellation request to your credit card/debit card/cash card/bank account as was used for making the booking initially. The refunded amount will reflect in the next billing cycle of your credit card or in your bank account statement/cash card account. In some cases, where an online refund is not possible a refund cheque/demand draft will be dispatched to your mailing address within 10 business days from the date of your cancellation request.

      If I miss my bus, am I eligible for a refund?

      No refund will be processed if you miss your bus.

      I had booked an Air Conditioned bus but the bus operator made me travel in a Non Air Conditioned bus. Can I get a refund?

      In such cases where the class or type of bus ticket booked differs from what you actually travelled on, refund will be based on the difference in fare between the higher and lower bus type. Kindly note, the refund will be generated by the bus operator and OTAPP will not be responsible in any away.

      What are the other cases when I am eligible for a refund?

      You are eligible for a refund when the bus operator cancels the bus. Kindly note, the refund will be generated by the bus operator and OTAPP will not be responsible in any away.

    Travel Information

      Can I modify my bus ticket booking?

      To change your bus ticket booking, you will need to cancel your original ticket and make a new bus ticket booking.

      I am travelling with a child. Do I need to purchase a bus ticket for him or her?

      There will no charges for children below 2 years of age. They will not be given a seat and will have to travel in an adult's lap/seat. For children over 2 years of age, a full ticket will need to be bought.

      Can someone else travel on my bus ticket?

      No, someone else cannot travel on your bus ticket. You will need to present a photographic identity proof (passport, driver's license etc.) along with the bus e-ticket to the bus conductor when boarding the bus. The name of the person on the bus ticket MUST BE the same as that on the photographic identity proof presented.

      How much luggage can I take on the bus?

      The luggage policy varies from operator to operator. You can contact the specific bus operator on the details mentioned on your ticket for details.

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Write to us


Let us know what you need help for and our executive will be right on it to help you.


Still having a trouble, just write to the managment and we will make sure that we help you on priority

You can also call us at
within Tanzania: + 255 624 056 562 /+ 255 677 555 999

Otapp is an ambitious tech and software developing company pioneering ticketing solutions in Africa. Explore how we have made it so easy to book tickets online.

Contact

Regent business park,

Ground floor Mikocheni,

Street: Repoa. P.O Box 12195,

Dar-Es-Salaam, Tanzania

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