Terms & Conditions


Important Information


Please carry a print out of this e-ticket or e-ticket received from OTAPP in the form of text message along with an identity proof with your photograph on it. Failing to do so, you may not be allowed to board the bus.

To cancel the ticket, please call us at +255 677 555 999 (Standard Charges Apply). Booking can only be cancelled till 24 hours before the departure time of the bus.

Customers who have not cancelled their bookings and fail to report in time would not be refunded any amount.

OTAPP would not be able to process refunds for cancellations done directly with the bus operators.

To get in touch with OTAPP mail us at info@otapp.net or call us at +255 677 555 999 (Standard Charges Apply). For complaints, mail us at complain@otapp.net.

Terms & Conditions


Agency: OTAPP Ltd (hereinafter 'OTAPP') is only providing the services as agent of various tour operators (hereinafter 'Operators').OTAPP's obligations are limited to issuance of ticket, providing information as made available to it and processing refunds. OTAPP is not responsible for the provision of services by the respective operator. OTAPP assumes no responsibility or liability for the actions or omissions of the operators including non-adherence of the scheduled timings, behaviour of the operator's staff, conditions inside the buses, loss of life or property, delay, breakdown or inconvenience suffered by the user or passenger.

The primary passenger is required to furnish a print out of the e-ticket or e-ticket received from OTAPP in the form of text message and an identity proof with the passenger's photograph on it at time of boarding the bus. Failing to do so, the bus operator may not allow boarding.

The bus e-ticket booked is non-transferable.

The bus operator reserves the right to change the seat number(s) of the passenger(s).

The bus operator reserves the right to change the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.

The departure and arrival timings mentioned on the e-ticket are only tentative timings. The same are subject to change.

The bus trips may be delayed, postponed or cancelled due to unavoidable reasons.

Provision of video/air conditioning or any such other services is the responsibility of the bus operator. Any refunds/claims due to non-functioning or unavailability of these services needs to be settled directly with the service provider (the bus operator).

In the event of cancellation of a bus/service trip, OTAPP's liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket.